1
Confirm you are speaking with Computer Assist
Call Computer Assist at 416-800-2812. Never begin from an unexpected pop-up, unsolicited call or message.
Attended support · customer present
Start a secure, one-time support session.
Use this page only when you already have a scheduled call or live conversation with Computer Assist. You remain in control and can stop sharing at any time.
Before you continueRemote support gives the helper full access to what is open on your computer—including apps, files, email, documents and browser history. Close anything private and ask your technician about anything you do not understand.
2
Open Google's support page
Under Get Support, follow Google's instructions. Google may ask you to download and install Chrome Remote Desktop first. If your computer asks for its password, type it yourself and never read it aloud. Do not choose the separate permanent Remote Access option.
3
Generate a new one-time code
Read the code to your Computer Assist technician during the live conversation. Do not email it, leave it in voicemail or enter it into the Computer Assist website.
4
Check the identity, then approve
Google shows the helper's email address before access begins. Read it and confirm it with your technician, then select Share. Use Stop Sharing whenever you want the session to end. Google asks again every 30 minutes whether sharing should continue.
Computer Assist safety promise
- We do not ask for your passwords; you type them yourself.
- No permanent or unattended access is enabled by default.
- We ask separately before installing software, transferring files, deleting anything or changing settings.
- Google's one-time support code works once, and you can stop the session yourself.
Chrome Remote Desktop is provided by Google and is not owned by Computer Assist. Google says remote desktop sessions are fully encrypted. Its removal steps differ for Windows and Mac, so follow the current official instructions for your computer. Read Google's instructions and removal steps.