01
Computer problems
Slow performance, errors, startup trouble, updates, software issues and confusing warnings on Windows or Mac.
Small-business IT support · Toronto
Technology help without the runaround.
Work directly with Computer Assist for practical help with computers, Microsoft 365, email, Wi-Fi, backups and everyday technology problems. Remote and Toronto onsite service with the price explained before changes begin.
Practical coverage
One dependable contact for the technology around your business.
Get the immediate problem handled, understand why it happened and leave with a sensible next step.
02
Microsoft 365 & email
Outlook, business email, accounts, Teams, OneDrive, sign-in trouble and secure device setup.
03
Wi-Fi & networking
Connection trouble, coverage problems, device setup and practical investigation of intermittent internet issues.
04
Backups & files
Backup planning, cloud synchronization, file organization and checking that important information can be recovered.
05
New-computer setup
Move essential files and email, configure applications, updates and security, and explain the new setup.
06
Business technology
Printers, domains, phones, cloud services and the equipment or subscriptions your business already relies on.
Clear rates
Choose support that fits the problem.
REMOTE
$125 per hour
One-hour minimum. Best for software, email, Microsoft 365, settings and problems that do not require a physical visit.
ONSITE
$150 per hour
One-hour minimum in Toronto. Best for hands-on hardware, network, printer, workspace or multi-device needs.
PRIORITY
$175 per hour
Same-day or emergency priority when availability permits and the problem cannot reasonably wait.
Ongoing support, scoped after discovery
Start with one real support need at the published hourly rate. If working together is a good fit, Computer Assist can prepare a written ongoing-support proposal based on the actual pattern of issues, required hours and response expectations.
- No untested package or guaranteed response time
- Hours, exclusions and price agreed before commitment
- No automatic renewal without a clear written agreement
Not sure what is wrong?
Begin with the complimentary 20-minute Computer Health Check. It separates what is healthy, what deserves attention and what can safely be ignored.
Safe support
You stay informed and in control.
Explain the problem
Describe what happened, when it started and what work is being interrupted.
Confirm the approach and rate
Remote, onsite or another next step is agreed before billable work begins.
Approve access and changes
Remote sessions are attended and use a one-time code. Nothing is deleted, installed or purchased without approval.
Receive a clear explanation
Understand what was found, what changed and any urgent, recommended or optional follow-up.
Common questions
Before requesting help.
Can you connect to my computer remotely?
Yes, during a scheduled support session. You remain present, approve a one-time connection and can stop sharing at any time. Computer Assist does not enable hidden or permanent access by default.
Do you support both Windows and Mac?
Yes. The exact support path depends on the device, operating-system version and the problem. Share those details in the inquiry when possible.
Will you need my passwords?
You should keep passwords private and enter them yourself when needed. A legitimate session does not begin with an unexpected demand for passwords, gift cards or immediate payment.
Do monthly hours roll over?
Plan terms, included work and scheduling should be confirmed in the written service agreement before subscribing. Ask Computer Assist which plan fits your expected support volume.
Tell Computer Assist what is getting in the way.
Describe the device, the problem and how urgently it affects your work. You will receive the clearest next step available.
Computer Assist · Toronto, Ontario · support@computer-assist.ca · Remote-support safety · Main website